Soo Hipp Plumbing and Drains – Terms of Service
Effective Date: January 15, 2026
Last Updated: January 15, 2026
Welcome to Soo Hipp Plumbing and Drains. These Terms of Service (“Terms”) govern your use of our services, website, and communications. By engaging with Soo Hipp Plumbing and Drains, scheduling service, submitting a form, or opting into text or email communications, you agree to these Terms.
1. Company Information
Soo Hipp Plumbing and Drains
3655 Torrance Blvd, STE 300
Torrance, CA 90503
Phone: +1 424-358-3213
Email: [email protected]
Website: www.soohippplumbing.com
2. Services
Soo Hipp Plumbing and Drains provides residential and commercial plumbing and drain services including, but not limited to:
Drain cleaning
Water heater repair and installation
Leak detection
Pipe repair and replacement
Sewer and drain services
General plumbing maintenance
All services are subject to availability, technician scheduling, and compliance with applicable local and state codes.
3. Estimates & Payments
Estimates are provided in good faith but are not guaranteed final pricing.
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods may include credit/debit card, ACH, and cash.
Returned or failed payments may incur a processing fee.
Outstanding balances may be subject to collection efforts as permitted by law.
4. Appointment Cancellations
Appointments canceled with less than 24 hours’ notice may be subject to a service or trip charge.
5. SMS Messaging Terms (A2P / TCPA Compliant)
By submitting your phone number through our website, forms, booking system, or by verbally providing it to our staff, you expressly consent to receive text messages from Soo Hipp Plumbing and Drains, including:
Appointment confirmations
Technician arrival notifications
Service updates
Billing reminders
Customer service communications
Promotional or marketing messages (if opted in)
Message Details
Message frequency varies based on service activity
Message and data rates may apply
Consent is not a condition of purchase
Opt-Out Instructions
You may opt out at any time by replying:
STOP
You may also reply HELP for assistance.
After opting out, you will no longer receive SMS messages unless you re-opt in.
Carriers are not liable for delayed or undelivered messages.
6. Consent to Contact
By providing your contact information, you authorize Soo Hipp Plumbing to contact you via:
Phone calls (including prerecorded or automated)
SMS/text messages
This consent applies even if your number is listed on any state or federal Do Not Call registry.
7. Privacy
We respect your privacy.
Soo Hipp Plumbing and Drains does not sell or share your personal information with third parties for marketing purposes.
Information collected may include:
Name
Phone number
Email address
Service address
Job history
Communication preferences
This data is used solely to provide services, communicate with you, improve operations, and comply with legal requirements.
8. Limitation of Liability
Soo Hipp Plumbing shall not be liable for indirect, incidental, or consequential damages arising from services performed, including but not limited to damage caused by pre-existing conditions, aging infrastructure, or inaccessible plumbing systems.
Our total liability shall not exceed the amount paid for the specific service rendered.
9. Warranty
Workmanship is warranted for 90 days unless otherwise stated in writing. Manufacturer warranties apply separately to installed parts, fixtures, or equipment.
10. Customer Responsibilities
Customers agree to:
Provide safe and reasonable access to work areas
Disclose known plumbing or drain issues
Secure pets during service visits
Allow technicians appropriate working conditions
Failure to meet these responsibilities may result in delays, additional charges, or service cancellation.
11. Age Requirement
You must be at least 18 years of age to use our services, submit information through our website, or provide consent to receive communications from Soo Hipp Plumbing.
We do not knowingly provide services to or collect information from individuals under the age of 18.
12. Changes to Terms
Soo Hipp Plumbing reserves the right to update these Terms at any time. Updated versions will be posted on our website and take effect immediately upon posting.
13. Governing Law
These Terms are governed by the laws of the State of California.
14. Contact
For questions regarding these Terms or our services:
📞 +1 424-358-3213
📧 [email protected]